Grasshopper Virtual Phone System

I find grasshopper to be responsive and have an overall educated customer service department.  Having a customer service department that is educated about the product is very important to having a productive phone call. 

The product does have a limitation and creates a dilemma for itself.   The voice in the dial-by-name directory can’t be changed so why would anyone purchase any of the voice over studios.  This  seems  like a huge oversight to me.