Amazon Up sell

Amazon is by no means the worse offender of this trend but computer up-selling me have always been my core reason for taking great care when deciding where and when a human should handle an interaction or a computer.  As a software engineer I’ve been asked by customer to create experiences that I don’t want.  If we let computer replace customer service and sales personnel don’t be surprised when all you interact with is a computer.  I don’t want to interact with computers.  I don’t talk to computer.  I have no emotional attachment to a computer.  Computers were suppose to make our lives simpler and when you use to make people lives harder they don’t want to deal with it.